Terms & Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "Talent," or "User") and Diamond Models, a talent management company operating in Kazakhstan, with its principal office at 50 Zhibek Zholy St., Almaty 050000, Kazakhstan ("Company," "we," "us," or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms in their entirety. If you do not agree, you must discontinue use immediately.

2. Definitions

• "Talent" refers to models, brand ambassadors, influencers, and other creative professionals represented by Diamond Models
• "Client" refers to any individual, company, or organization that engages Diamond Models's services
• "Booking" refers to any confirmed engagement of Talent through Diamond Models
• "Services" refers to all talent management, booking, production, and related services offered by Diamond Models
• "KazakhstanD" refers to Kazakhstan Dirhams, the official currency of payment

3. Services

Diamond Models provides the following services subject to these Terms:

• Model and talent representation and management
• Talent booking and placement for commercial, editorial, and event engagements
• Event staffing and brand ambassador services
• Production services including creative direction, styling, and photography coordination
• Talent development and training programs
• Influencer management and digital marketing partnerships

All services are subject to availability and confirmation by Diamond Models.

4. Booking and Engagement Terms

4.1 Booking Process

All bookings must be made through Diamond Models directly. Clients may not contact or engage Talent directly for bookings that bypass the Company. A booking is considered confirmed only upon receipt of written confirmation from Diamond Models and payment of the required deposit.

4.2 Deposit and Payment

• A 50% deposit is required upon booking confirmation
• The remaining balance is due within 7 calendar days of project completion
• All payments must be made in Kazakhstan Dirhams (KazakhstanD) via bank transfer or approved payment method
• Late payments incur a 2% monthly surcharge on the outstanding balance
• Diamond Models reserves the right to suspend services for accounts with overdue payments

4.3 Pricing

All prices listed on our website and in proposals are in Kazakhstan Dirhams and are exclusive of Value Added Tax (VAT) at the prevailing rate (currently 5%) unless stated otherwise. Diamond Models reserves the right to adjust pricing with 30 days' written notice.

5. Cancellation Policy

• More than 7 days before booking: Full refund of deposit
• 3-7 days before booking: 50% of deposit refunded
• Less than 72 hours before booking: No refund; full fee payable
• No-show by Client: Full fee payable with no refund

Diamond Models may cancel a booking due to force majeure events including but not limited to natural disasters, government restrictions, health emergencies, or other circumstances beyond reasonable control. In such cases, a full refund or rescheduling will be offered.

6. Intellectual Property and Image Rights

6.1 Usage Rights

Image usage rights are specified in the individual booking agreement. Unless otherwise agreed in writing:

• Usage rights are granted for the specified campaign, territory, and duration only
• Extension of usage requires additional licensing fees
• All images must credit Diamond Models where reasonably practicable

6.2 Restrictions

Clients may not:

• Use images beyond the agreed scope without written permission
• Alter, distort, or manipulate images in a manner that misrepresents or demeans the Talent
• Use images in connection with content that is unlawful, defamatory, or contrary to Kazakhstan laws and cultural values
• Sub-license images to third parties without Diamond Models's written consent

7. Client Responsibilities

The Client agrees to:

• Provide a safe, professional working environment for all Talent
• Comply with all applicable Kazakhstan labor laws and regulations
• Provide accurate project details including scope, duration, and any special requirements
• Ensure all content produced complies with Kazakhstan media regulations and cultural norms
• Not request Talent to perform tasks that are illegal, unsafe, or contrary to their representation agreement
• Provide appropriate facilities including changing areas, refreshments, and rest breaks

8. Talent Representation Terms

Talent represented by Diamond Models agrees to:

• Maintain professional standards of appearance and conduct at all bookings
• Arrive punctually and prepared for all confirmed engagements
• Not accept bookings from clients directly without Diamond Models's involvement
• Keep Diamond Models informed of any changes to availability, appearance, or contact details
• Comply with exclusivity provisions as specified in their representation agreement

9. Liability and Indemnification

9.1 Limitation of Liability

To the maximum extent permitted by Kazakhstan law, Diamond Models's total liability for any claim arising from or related to our services shall not exceed the total fees paid for the specific booking in question. Diamond Models shall not be liable for indirect, consequential, incidental, or punitive damages.

9.2 Indemnification

The Client agrees to indemnify and hold harmless Diamond Models, its officers, employees, and Talent from any claims, damages, or expenses arising from the Client's breach of these Terms, misuse of images, or negligent acts or omissions.

10. Confidentiality

Both parties agree to maintain confidentiality of all proprietary information exchanged during the business relationship. This includes but is not limited to pricing structures, client lists, talent details, campaign strategies, and financial information. This obligation survives the termination of any engagement.

11. Non-Solicitation

The Client agrees not to directly solicit, recruit, or engage any Talent represented by Diamond Models for a period of 12 months following the last booking, except through Diamond Models. Violation of this clause entitles Diamond Models to a penalty equal to 200% of the standard booking fee.

12. Website Terms of Use

• All content on this website is the intellectual property of Diamond Models
• Users may not reproduce, distribute, or modify website content without written permission
• Diamond Models does not guarantee uninterrupted or error-free website access
• Links to third-party websites are provided for convenience; we are not responsible for their content

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Kazakhstan. Any disputes arising from these Terms shall be:

• First submitted to good-faith negotiation between the parties for a period of 30 days.
• If unresolved, submitted to mediation in accordance with the applicable laws of the Republic of Kazakhstan.
• If mediation fails, resolved through the competent courts of the Republic of Kazakhstan.
• The language of proceedings shall be determined by the relevant court or applicable dispute resolution procedure.

14. Compliance with Kazakhstan Regulations

All parties agree to comply with applicable Kazakhstan laws and regulations including but not limited to:

• Kazakhstan Media Council guidelines
• Kazakhstan Labour Law and its executive regulations
• E-Commerce and Consumer Protection Law
• Anti-Commercial Fraud Law
• Personal Data Protection Law (PDPL)
• Value Added Tax regulations

15. Amendments

Diamond Models reserves the right to modify these Terms at any time. Changes become effective upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified Terms. Material changes affecting existing bookings will be communicated directly to affected parties.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable under Kazakhstan law, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

17. Contact

For questions about these Terms and Conditions:

• Email: [email protected]
• Phone: +7 747 176 7563
• Address: Diamond Models, 50 Zhibek Zholy St., Almaty 050000, Kazakhstan